Important Information

  •  Deposits required to book.  Online and/or over the phone
  • Deposits are Non-Refundable
  • Same Day Cancellation, Less than 24 hours,  or No Shows are subject to a 100% Broken Appointment Fee
  • Deposits are  taken at the time of the booking

 

Please do not go straight to booking without booking a consultation, if you are new to the salon.

Not respecting this policy will result in your reservation being cancelled, and there will be a $10 administration re-booking fee added to your consultation. 

 

 

Book Consulation

How To Book & Consultation Policy

How do I book an appointment?

Booking Information & Policies

Hello New Guest!

STEP ONE:  Please first select & book the specific consultation through our website.  

EARN POINTS with every online booking.

Forms of Payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Apple Pay
  • Debit Cards

No personal Checks or EBT Cards

Not cancelling, not showing up or same day cancels will result in 100% broken appointment charge.   See Salon Policy

How often is a consultation required?

For the first visit….always.

Subsequent visits will be dependant on how long it was since you last came in and what service you are seeking.

In regards to haircolor, if it has been longer than 3.5 months then a new paid consultation will be necessary.

In regards to hair extensions, if you take a break from getting them then it may be necessary to re-design your design plan. 

If you maintain regular visits, and want to make a change to your services, please contact me prior to your regularly schedule visit.    This will enable me to ensure that you will have the time to share with me what you need. 

What if I want to pay when I get there? I do not want to book online.

Thank you, however this not an available option.

Reserving the studio’s professional time requires pre-paid deposits secured with a major credit card.

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Debit

 

No checks, EBT Cards Accepted.

 

Is there a charge for the consultation?

Yes.  

  • Consultation Fee is $50 to $75
  • Appointment is up to 45 minutes.
  • Consultations are pre-paid with major credit card
  • $50 to $75 fee is non-refundable & pays for the professional time for consulting with you.

Payments Accepted

  • Visa
  • MC
  • Amex
  • Discover
  • Debit

    What If I want to pay “when I get there”?

    Thank you, however that is not an available option, currently and here’s why:

    Not cancelling, not showing up or same day cancels will result in 100% broken appointment charge.   See Salon Policy  or Mission Statement

    What if I decide just not to show up to my appointment or cancel on the same day,or less than 24 hours?

    Not cancelling, not showing up or same day or less than 24 hour cancels will result in 100% broken appointment charge.   See Salon Policy

    I need to know more about your consultation?
    • Our consultation process is the most important service that we have to offer to you.
    • Your consultation can take up to 45 mins to assess, analyze and design your customized service.
    • This consulting process remains the same for any of the specific consultations that you may choose.
    • Ann Marie Walts is extremely artistic and detail oriented and wants to get to know you & your needs.

    History & Experience

    • The Loft Salon Studio has a background in providing hair color education for & with Redken, formally.
    • Our work is published in a variety of mediums for hair, photography, editorial manicuring.
    • We have frequented working a Fashion Week several time.

    Most importantly is that we strive to have open communication and always allowing ample time for you to switch things up….if you choose.   That is “why” we offer private appointments.

    • Consultations are Pre-Paid AT TIME OF BOOKING.
    • $50 to $75 fees are  NON-REFUNDABLE 

    • No shows, Same Day Cancellations & Less than 24 Hours will not be eligible for a refund.

    Not cancelling, not showing up or same day cancels will result in 100% broken appointment charge.   See Salon Policy

    What if I do not want a consultation? I know exactly what I want.

    I appreciate that you are reaching out to my business, and of course your know your hair best.

    If you have never experienced having to have a consultation first, you will find that you will have more options by going through this process.  I  do not double book, and need to book the accurate amount of time for your private appointment(s)

    I aim to have you absolutely love your hair.

    Lastly, it is our studio policy.   We do not offer services without this first appointment. (for most services)

    • $50* charged at the time of your booking
    • The consultation when booked is pre-paid on a major credit card.

    Not cancelling, not showing up or same day, or less than 24  cancels will result in 100% broken appointment charge.   See Salon Policy

    What forms of payment do you accept?
    • American Express
    • Discover
    • Visa
    • Mastercard
    • Debit cards
    • Cash  (We do not offer “discounts” with this payment method.  Please do not ask, thank you.)

    We do not accept personal checks or ebt cards.

     

    Not cancelling, not showing up or same day cancels will result in 100% broken appointment charge.   See Salon Policy

    What are your hours?

    The studio is open by appointment.

    • We offer both day & evening hours
    • Tuesday, Wednesday, Thursday  (Day and or evening)
    • Friday (Day)

    Closed Sunday & Mondays

    Saturdays-very limited availability & reserved for special occasions and or hair extensions.

    On location services available for a convenience fee.   Ask for details.

     

    Not cancelling, not showing up or same day cancels will result in 100% broken appointment charge.   See Salon Policy

    Where are you located?

    2301 Westfield Street

    West Springfield, Mass 01089

    There is ample parking in the back of the studio.

     

    We are located directly on Rte 20 in West Springfield on the way to Westfield, Mass.   We are only about 5-7 minutes from Rte 5 in West Springfield.

     

    • 90 miles west of Boston
    • 140 miles from Manhattan

     

    Not cancelling, not showing up or same day cancels will result in 100% broken appointment charge.   See Salon Policy

    What if I cannot get a babysitter? Can I bring my children to my appointment?

    Thank you for asking.

    We ask that you please make the arrangements necessary to or please reschedule.

    We do offer services to the young, however the salon/studio is not a safe environment for children if they are not getting services.

    Please see our salon policy page for more information.

     

    Not cancelling, not showing up or same day cancels will result in 100% broken appointment charge.   See Salon Policy

    NO Show

    or

    Same Day Cancellations or Less Than 24 Hours

    You will  be subject to a broken appointment  charge of 100% of the fees.

    As our policy is that a consultation and or deposit is taken at the time of your reservation, & our policy has been explained when the booking was made; then you card will be charged according to this policy.

    Our policy applies to all methods of booking. 

    • Over the phone
    • Through our site

    The lack of notice causes a loss of revenue and/or loss of opportunity to offer the professional time to another guest.   Please be courteous.

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