For the first time client,
Appointments can be booked online or by calling 413-734-6204.
We do require a deposit at the time of booking, and a credit card is required to make any appointments. *Your credit card transactions are processed by our PCI compliant booking system.
- Consultations are required as the first service appointment, prior to scheduling any makeover experience.
- Consultation is $100 Non-Refundable, and pays for the consultation.
Payment is taking at the time of the booking.
PRICING – No pricing or estimates can be given over the phone, email or texting for makeover services.
Due to the customization, we are not able to quote any prices, ranges or estimates over the phone.
We need to see you in person. Just as we cannot do your hair over the phone.
Any and all prices will be provided at a consultation only.
Thank you for understanding.
- Consultations are $100
- Consult & Haircut starting at $200 & Up
- Eyelash Extensions starting at $400 & Up
- Hair Extensions – Price At Consult
- Hair Color – Price At Consult
- Hair Smoothing – Price at Consult
- Photography – Price at Consult
SUPPORT RESPONSE TIMES
LIVE CHAT Support – Immediate support when we are online or you can leave a message
2-WAY TEXTING Support – Available by Texting “LOFT411” to 413-734-6204
Email Support – Please allow 1 Business Day
Phone/Voicemail – Please allow up to 2 Business Days (& please have a voicemail activated)
ONLINE BOOKING – AVAILABLE 24/7
2301 Westfield Street
West Springfield Ma, 01089
Tues-Fri: By Appointment
Sat & Sun: Closed
Call Or Text
Frequently Asked Questions
Is the consultation fee put towards the services?
The fee for the consulation pays for the consultation service. The consultation takes up to 1 hour, and is $100.
What if I do not move forward with what I am consulted about?
As the consultation fee in Non-Refundable, we are extremely thorough with the consultation service, and you can expect to learn some vary valuable insights regarding your hair.
You will be presented with various options, and price points to acheive what you think you are most interested in.
In the event, that you do not move forward, the fee pays for the professional time of meeting with you.
Can I bring in my own hair for extensions?
We only work with the professional brands that we carry and are certified in.
What forms of payment do you accept?
- American Express
- Debit Cards
We do not accept personal checks, or EBT cards.
How much are hair extensions? I just want an estimate.
We can only provide exact pricing at a consultation because there are so many options, and not everyone’s hair design is the same.
Length, color, and thickness all vary.
We are not able to give you a “guess-timate” or a “ballpark” or a “range” over the phone, email or through social media.
Any requests will be responded to with the same answer of, “We will need to set up a consultation.”
We need to see you in person.
What is your cancellation policy?
We charge a 100% broken appointment fee for late cancels, cancelled contracts, and no shows.
Why? The amount of time that is booked off, and the inadequate time to fill the lossed time is a direct loss of income.
We do understand that life can happen, however you can always expect mulitple reminders of your booked appointments.
You can receive:
- Text & email reminders
- Phone calls (upon request)
*We reserve the right to refuse service for future appointments or reserve the right to request full payment for future appointments.
It’s not personal. It’s just business.