Important Information Regarding Policy & Using Our Booking System
Please be considerate and only book online if you are serious about doing business with us.
What happens when you book:
Our system merchant services takes FULL payment for most services.
Your credit card is charged.
What if I change my mind? I just made the booking this afternoon?
$20 Administration Cancellation Fee
( Partial Refund Scenario: Jane or John Doe just wants to see how our booking works. Jane or John Doe books a random appointment for a Tuesday at 1pm. They check out. We get notified of a new client booking.
Jane or John Doe, on that very same afternoon (Tuesday) decides…that was fun to use their system….but…they were just trying the system out for fun.
Jane or John Doe then email & requests for a refund. Jane or John Doe request a refund, because it was only a few hours after they had made the booking.
The Loft Salon Studio may provide a partial refund, at our discretion, however….Jane Doe may be subject to a $20 non-refundable Administration Fee)
PLEASE DO NOT JUST PLAY WITH OUR BOOKING SYSTEM, BECAUSE YOU WILL BE CHARGED…..
AND there are NO REFUNDS!
Thank you ~ Ann Marie Walts
We at The Loft Salon Studio recognize the needs of each client, and we dedicate ourselves to the highest level of customer service.
The Loft Salon studio staff is committed to continuing education, and introducing our perceptive clientele to the latest trends in design, and new creative technologies developing in the beauty industry.
Our tradition of artistic creativity and exceptional service to our clients has lasted over 20 years. Our goal at The Loft Salon Studio is to continue this tradition into the future and remain among our areas finest salons and spas.
Same Day or less than 24 hours (Day Of Appointment) Cancellations
You will be subject to a broken appointment charge of 100% of the fees.
As our policy is that a consultation and or deposit is taken at the time of your reservation, & our policy has been explained when the booking was made; then you card will be charged according to this policy.
Our policy applies to all methods of booking.
- Over the phone
- Through our site
The lack of notice causes a loss of revenue and/or loss of opportunity to offer the professional time to another guest. Please be courteous.
Your Confirmation Participation
Life gets busy and the studio will send a couple of reminders for every visit.
Please confirm EVERY VISIT to avoid possible cancellation.
- A design consultation is necessary to book as “the first appointment” prior to scheduling services.
- Consultation Fees are $50-$75.
- The fee is non-refundable.
- If you choose not to move forward and book the fee pays for our time for meeting with you.
- Consultation Fee pays for the professional advice and recommendations. This process takes 45 minutes to 1 hour.
- Consultations can be booked online or over the phone.
- Both options will require a Pre-paid deposit.
- There are no refunds for same day cancellations or with less than 24 hours.
Promotional Gift Certificates would be the type that are won at a function, such as a fund raiser or from an On- Air radio campaign. This type of certificate cannot be substituted and does not have actual monetary value.This type of promotional “gift” needs to be redeemed 30 days from the time that it was “won”. This type of gift is non-transferable.
DEPOSITS FOR HAIR EXTENSIONS
50% Pre-paid Deposit on a major credit card is required to reserve the studio’s time for installation.
In the event that you need to either reschedule a new deposit will be required to provide a new service date.
May I bring in my own hair?
No. The Loft Salon Studio does not provide its professional hair extension services in this capacity. Our professional brands come with manufacturer’s aftercare instructions & warranties.
Who Owns “my hair”?
As The Loft Salon Studio is providing you with professional services of hair extension installation and a makeover design, it The Loft Salon Studio that owns the supplies for the services provided. All supplies (hair color, chemicals & extension supplies) belong to The Loft Salon Studio.
NO REFUNDS ON EXTENSION SERVICES ~ALL SALE ARE FINAL ON EXTENSION SERVICES
In the event that your hair extensions do not suit your lifestyle, we are happy to offer you a reduced professional removal rate. The removal rate will be *$100 per hour, if properly cared for. This solution will also be left up to our discretion.
We hope that you do not have “to work from home” during your appointment. However, we do understand that their may be some down time while you are chemically processing that you can utilize to keep your boss happy.We certainly are not anti-technology, but do encourage that you leave work at work…..Our main concern is that you enjoy your visits at The Loft Salon Studio!
Please shut your cell phone off or put on vibrate when you are in the studio.
Please refrain from using your phone during hair appointments, especially extensions.
Why? Extensions are about precision, and every time you reach for your phone it causes your body position to shift.
Additionally, we have created an environment to escape the “hustle & bustle” of today’s business.
Fee & Deposit Information
$50 Consultation Fee is taken at time of booking
Up to 50% non-refundable deposit is required to book most services.
- Hair Extensions
- Corrective Haircolor
- Hair Straightening
- Eyelash Extensions
Online Bookings- 100% of total is taken at time of bookings.
Consultation Fees are not considered a “deposit”. Consultation Fees pay for the consultation.
Everything from hair appointments to manicure & pedicure serviceYour appointment time is just that…yours.
FORMS OF PAYMENT
We reserve the right to change prices and services at anytime without notification.
- American Express
- Debit Cards
- Cash (We do not offer discounts with this payment method, please do not ask.)
NO checks or EBT Cards
The Loft Salon Studio is committed to communication regarding what is going on at the studio, and especially when it comes to your appointment reservations.
Our appointment booking system is fully automated to send out reminders.
You can always expect to receive either and or both:
- Email Reminder of your appointment (Please click on the ‘confirmation link)
- Text Reminder
- (Phone reminder– if you prefer)
RESERVATIONS & CANCELLATIONS
For a ‘no show’, your credit card is automatically charged for the full value of services.
ADJUSTMENTS TO ANY SERVICES-
No Refunds-All Sales Final on following items:
All Sales are Final -On opened- Brushes ,clips,extensions (lash and or hair) & On makeup up purchases, Xtreme Lashes Products, Hair Brushes,Wigs, Clip In Hair Extensions, Invisible Halo Extensions. Amplif-eye cannot be returned due to sanitation. Hair & Lash Extension services or treatments.
Xtreme Products-Due to issues of hygiene, Xtreme Lashes & The Loft Salon Studio cannot accept product returns after packaging has been opened.
Returns and exchanges of unopened, resalable products are accepted within fourteen (14) days of the date on the original purchase receipt. Buyer will be credited with his or her purchase price, less shipping, and less a 20% restocking fee for all authorized returns.
Even exchanges of unopened/unused products may be authorized within fourteen (14) days of date on original purchase receipt, provided the Buyer agrees to pay shipping and handling costs for exchanged items. In the event that a return or exchange is desired, please contact Xtreme Lashes within fourteen (14) days of product receipt at 413-734-6204 to receive a return authorization number (RA#) and shipping instructions. Once Customer Service has issued a RMA#, Buyer must return the item within seven (7) calendar days.
We strive to maintain the good business relationships to ensure a good experience for both you and the studio.
In the event that the studio is addressed with profanity, unnecessary rudeness or un-reasonable demands by a client; we will reserve the right to refuse service.
CHILDREN SAFETY POLICY
Children are only permitted in the salon or spa area when having a service.
For safety reasons and insurance purposes, no child may accompany you while you are having a service.
We do not have the facilities to care for children.
We love children, and we hope you understand, we cannot assure their safety in a professional environment. Thank you for understanding.