Transparency Is Good Customer Service

The Loft Salon Studio is serious about your experience. 

Clear Communication & Policy are important
to ensure that you are made aware of what to expect. 

Please review before doing business with The Loft Salon Studio. 

Thank you. 

SALON POLICY

Our policies are transparent and the use of our site & online booking system and making reservations through our site means that you are willingly agreeing to our policies.

Please be sure to read.

Please be advised:

Deposits are 100% NON-Refundable

 

Hair-Extensions-Massachusetts-Policy

 

Important Information Regarding Policy & Using Our Booking System

❓❓❓📌How Much Will My Makeover & Extensions Be❓❓❓

Please be considerate and only book online if you are serious about doing business.

▫️Full Service/ Customize Hair Extensions Makeovers costs can vary greatly from client to client because each is truly a custom service.

▫️There are also many GL application options to be considered, such as lengthening, full volumizing, zonal volumizing, dimensional color work or special needs applications.

▫️For the most accurate answer, based upon the state of your natural hair and desired result, schedule a consultation is necessary to design your new look, and provide accurate pricing. Hair Extension makeovers can take 5 to 40+ hours that can span over several days necessary to complete your look.

💇🏻Studio History :Due to the frequency of providing hair extensions, since 2006, Corporate Great Lengths has my studio on their Platinum listing, and as well my work has been featured by Modern Salon magazine.

👠My hair colorwork from formerly being a hair color educator was published by Redken, and my Celebrity Manicuring has been published in several High Fashion Magazines.

📞You are welcome to call 1-800-663-3758 Great Lengths if you have any questions, prior to booking.

🛑*Please be advised that any "NO-SHOW" appointments or SAME DAY cancellations will be subject to a 100% broken appointment charge.

*If you are just PRICE SHOPPING then I can share with you now....I AM NOT THE RIGHT PROFESSIONAL FOR YOU!

✅*Information on my site is not meant to replace the need for having a consultation.

📝Booking this reservation or any of our services;  means that you have agreed to our policy.

🙂Thank you for your business and understanding.
❤️Let me help you experience loving your hair again.
Thank you.

 

What To Expect At Your Consultation

Ann Marie Walts offers a 1 to 1 private appointment to only to the person getting services are permitted to come to this appointment. 

  • You can expect a thorough assessment of your hair, your previous salon experiences, and a review of your lifestyle activities to ensure that you are a good fit for hair extensions and the chemical services that The Loft Salon Studio offers.

You will get to have all of your questions answered.

  • You will get different options for your hair
  • Exact Pricing for your package
  • Set up realistic expectations

 

Payment & Deposits for Scheduling Makeover

50% Non-Refundable Service Retainer/Deposit will be required to schedule your date(s).

 

If you are paying by credit or debit card, the card needs to be in your name.

 

FORMS OF PAYMENT ACCEPTED:

Cash is Preferred

Visa
Mastercard

Apple Pay
Square
Discover
American Express
Certified Bank Check
Debit Cards
No Personal Checks or EBT

CHILDREN SAFETY POLICY

Children are only permitted in the salon or spa area when they are having a service.

For safety reasons and insurance purposes, no child may accompany you while you are having a service.

We do not have the facilities to care for children.

We love children, and we hope you understand, we cannot assure their safety in a professional environment.

Thank you for understanding.

Who owns the hair supplies?
ANSWER --->  The Loft Salon Studio

All supplies, including hair extension hair, remain the Loft Salon Studio property.

Once you have the extensions applied to your head, you own the hair you leave with.

When you are engaging Ann Marie Walts to provide you with your hair extensions services, you are purchasing a complete service.

The Loft Salon Studio does not discuss hair extension supplies in the terms of bundles, grams, or otherwise.

You are welcome to bring in photographs of what you would like to achieve for your LOOK, and your consultation will be given an exact price of what it will cost to get you to your hair goal(s).

 

CELL PHONES - OFF Please

Please shut your cell phone off or put on vibrate when you are in the studio.

Please refrain from using your phone during the consultation appointment, and/or hair appointments, especially extensions.

Why?

Extensions are about precision, and every time you reach for your phone it causes your body position to shift.

Additionally, we have created an environment to escape the "hustle & bustle" of today's business.

PROTECTING YOUR CLOTHING
WE WILL NOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED CLOTHING.

We cannot be responsible for loss or damage to personal articles, including clothing , electronics, jewelry, and accessories.

NO REFUNDS ON MAKEOVER & EXTENSION SERVICES 

ALL SALE ARE FINAL ON EXTENSION SERVICES

In the event that your hair extensions do not suit your lifestyle, we are happy to offer you a reduced professional removal rate with in the first 21 days of your application.

This solution will also be left up to our discretion, and there are NO REFUNDS.

Maintenance Of Your Look & Services

Hair Extensions and Chemical Services are an investment.
It is our policy that once you engage our services for your extensions, and or chemical services, for the duration of you wearing hair extensions that are provided by The Loft Salon Studio, it will be necessary that Ann Marie Walts will be the sole service provider, for your salon services.

Not all salon professionals are certified, and or experienced in providing services to clients that wear hair extensions.

The Loft Salon Studio/ Ann Marie Walts has 30 years of experience and has been certified by 6 different hair extension companies since 2006.

Quality control is crucial to protecting your investment, and if you salon hop then understand that ALL SALES ARE FINAL.    We will reserve the right to refuse service, in the event of you take your chances and then your choice to go elsewhere affects your hair extension makeover service(s).

We can reserve the right to refuse service.

 

 

Deposits
All deposits are non-refundable.  There are no refunds on salon services.

Please contact us within 72 hours with any concerns.  It will be at our discretion if any further adjustment charges will or will not apply.

 

Professional Salon Products From Manufacturer’s
To properly protect your investment, it will be necessary for you to purchase the professionally recommended products from The Loft Salon Studio.

Not all products are compatible with hair extensions.

Punctuality & Cancellations
Please arrive 10 minutes prior to your appointment.

Same-Day Cancellations are treated as a “No-Show”.    The lack of notice is a loss of salon revenue and the loss of an opportunity to offer to another guest.

I understand that any future appointments may require pre-payment.

Photographs
It is salon policy to take photographs prior to services and after.   This is necessary for your file, and in the event that the photos are used for print or social media advertising, there is no extra compensation, beyond the studio providing you a professional digital file.

Hair Extension Replacement Policy

It will be normal to lose some extensions.

The Loft Salon Studio does not offer RE-Tapping or Replacing Tape Extensions, or replacing bonding strands.

14 days from your original service date:

Should your hair extension not fit your lifestyle, then we are happy to provide a complimentary removal.

All Sales Are Final

Makeover Reschedule Policy

Your 50% Non-Refundable Deposit is good for ONE SET OF DATES.

In the event that you have to move your dates, we may require ANOTHER DEPOSIT, and/or require PRE-PAYMENT of the outstanding balance.

That does not allow you to keep rescheduling because the monies are for the purpose of reserving ONE SET OF DATES.

All Sales Are Final & Deposits are Non-Refundable

 

Right To Refuse Service

The Loft Salon Studio reserves the right to refuse service should you not agree to our policy, and or if you the current lack of the health of your hair is not suitable for the service that you are seeking out.

Hair that is over-processed may not be suitable for hair extensions, straightening or certain color/ chemical services.

Additionally, The Loft Salon Studio has a ZERO TOLERANCE for being sworn at verbally or through digital communications.

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